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ROLE

Design Lead

SKILLS

Workshop Facilitating UX Design UX Research UI Design Prototyping

I was contracted in as Design Lead at at a large savings and loans provider to incorporate design thinking and user-centric principles for a innovative re-think of the customer-facing side of company's consumer investments offering.

Bringing together a cross-functional client team that consisted of account managers, customer service representatives, IT support, marketing, compliance, and admin, it was my job to facilitate and foster communication while lighting the path to eventual high-fidelity prototypes tested with real customers.

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As much as I would love to share the ins- and outs of this superb piece of client work, the magic of non-disclosure agreements means you'll have to do with the summary above. Please don't hesitate to get in touch though if you'd like to talk about all the many ways in which user research and rapid prototyping can help organisations grow.

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